Roundsman Enterprise pushes holidays, pricing, and account settings to the portal. If portal data looks stale or incorrect, a change made in Roundsman Enterprise has likely not yet been pushed through to the portal. Follow the steps below to resolve the issue.
Confirm the holiday is correctly configured in Roundsman Enterprise. Go to Manage Holidays and verify the dates and account are correct.
Open the affected customer’s record in Roundsman Enterprise and click Reset Portal Data to push the customer’s data through to the portal.
Allow a short time for the push to complete, then check the portal to confirm the holiday now appears.
If the holiday still does not appear, manually verify and remove any orders generated during the holiday period to avoid incorrect deliveries or charges.
Raise a support case if the issue persists or affects multiple accounts. Include the account number, the holiday dates, and your Roundsman Enterprise version.
📌 Note: The Reset Portal Data button pushes data for a single customer. If the issue affects multiple accounts, please contact support for a bulk reset.
If portal data remains out of sync after using Reset Portal Data, raise a support case. Include the account numbers affected, the type of data that is not showing correctly, and your Roundsman version.