Click Administration
Click Administration
Click System Settings
Check if the Credit Customer Breakages and Credit Customer Returns settings exists
If the settings does not exist:
Click Add Setting
Select Credit Customer Breakages and Credit Customer Returns
If the Settings does exist, On the Handheld
Click System Settings
Check Customer breakages is Enabled
If all of these settings are set and you have done your Invoice Run/Pre Credit Invoices and still you have no credits, please contact the Support Team.
Credits For Breakages Are Not Being Generated
Following an upgrade, we are no longer getting any credits generated for breakages.
Written by Noel