Note: this can only be done by a user with full admin access If you do not have the Administrator role, contact an existing administrator to assign you the necessary permissions or perform the action on your behalf.
Click Administration
Click Users
Locate the user you need to reset the password and select it.
If the account is locked out Click Activate User
You can also reset the password at this stage by Clicking Reset Password
An email will be sent to the the user with a new password.
Verify that the user’s email address is entered correctly in their profile.
Encourage users to check their spam or junk folders if they do not see the email in their inbox.
If issues persist, consult the Access Evo support documentation or contact technical support for further assistance.If a new user has not received their login email, log in to Access Evo with your Administrator account.
Navigate to the user’s profile.
Select the "Resend sign up email" option. This will send the activation or invite email again, allowing the user to complete their setup and create a password.