If an invoice is displaying with no order details in the body, this is caused by the Invoice Layout not being set in the Invoice Configuration. Follow the steps below to check and correct this.
Check the customer's Invoice Configuration
Open the Customer screen.
Click Invoices, then click Invoice Configuration.
Check the Invoice Layout field:
If the Invoice Layout field is blank, edit the record and select the correct value from the Invoice Layout dropdown.
If the Use Account Invoice Configuration field is ticked, go to the next section below.
Click Save.
Check the account's Invoice Configuration
If the Use Account Invoice Configuration field is ticked on the customer record, the invoice layout is controlled at the account level.
Go back to the Customer screen and click the account link to open the Account screen.
Click Invoice Config (Alt + N) from the links on the right-hand side.
Check the Invoice Layout field — if it is blank, edit the record and select the correct value from the Invoice Layout dropdown.
Click Save.
Need further help?
⚠️Important: If this does not resolve the issue, please raise a support case and include the customer number and invoice number so we can make the required update.